By requesting Angel Services services by telephone, e-mail, or it’s website the client accepts and agrees to Angel Services service agreement.

Guarantee
Your satisfaction is guaranteed. If you are not completely satisfied with any part of your service we will return to your home to re-clean the area within 24-hours. Please contact the office as soon as possible during our normal business hours.

Hours

Monday - Friday: 8-5

Saturday: First come first serve 

Sunday: Closed 

Employees
All employees go through rigorous training to learn every aspect of the detailed Angel Services standard. They know what is required and what is expected on every cleaning visit. For your protection and peace of mind all employees undergo a background check and reference check during the hiring process. All employees are covered under our workers compensation policy and liability insurance.

Payments
Payments are due in full prior to the start of service. For your convenience, we gladly accept cash, PayPal (add 3% processing fee), Venmo for payment). Customers paying with cash may leave payment at their residence in a sealed envelope. 

Late Payment Fees

Any payments not received within 3 days after service billing will be subject to a 1.5% monthly finance charge or 18% annually. No services will be able to be scheduled until payment arrangements have been made or balance is paid in full.

No payment Upon Arrival

If no one is home upon our arrival and there is no payment left behind, your account will be charged a  fee and we will not reschedule your appointment until other payment arrangements have been made.

Tipping: Angel Services never requires tipping, but you can tip if you would like. Just leave your tip with your payment and management will make sure that the money is distributed properly or you can distribute gifts personally as well. That is just a special thank-you for our hard work. Also, leaving us a note of appreciation means so much to us. We sincerely appreciate your business.

*NOTE* In an effort to help our environment, all sales receipts are emailed. Receipts are normally emailed the following business day that services are rendered.

Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services! We offer a Guarantee on all our services, if a task was not completed to your satisfaction or was missed during our visit simply contact the office and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you. There are no refunds for gift certificate purchases.

Price Adjustments
We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of your home changes you may receive a price increase. Prices for your regular maintenance cleaning are guaranteed for the duration of 6 months unless irregular circumstances arise. If a client discontinues and reinstates service with Angel Services after a period of 3 months the original price is not guaranteed, and a new rate may be given.

Parking
If there is no free public parking within 1 block radius of your home, our customers are responsible for providing our cleaning Angels with any one of the following (which must be within a 1 block radius); a permitted parking space (personal or public), a valid parking permit, or cover all parking fees incurred while cleaning your home. If a parking spot cannot be found within a 1 block radius by the cleaning associate nor provided by the customer within a 15 minute window, your appointment will be cancelled/and or rescheduled.  In the event that this occurs you will be charged a $50 cancellation fee.

Keys and Alarm Systems
Many Angel Services customers provide us with a copy of the key to their home, and we take extreme measures to protect each key. We do not return keys by mail. Keys must be hand delivered in person to the customer, the customer must present a picture ID before a key will be released. If you have an alarm system at your home you can give instructions on its operation to Angel Services. However, we prefer that your alarm be left off on the day of the cleaning.

Lock Outs
If our Angels are locked out we reserve the right to charge the full cleaning price. 

Arrival Window
If you wish to be present during the cleaning visit, please be advised that we provide arrival windows.  Our Cleaning Angel(s) will arrive anytime within your scheduled arrival window.  You are expected to be present or have made arrangements for us to gain access to your home within your scheduled arrival window.  Failure to do so may result in having to cancel or reschedule your visit, a minimum cancellation fee of $75 will be charged.

Cancellations/Rescheduling
We require at least 2 business days notice for the cancellation and or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 2 business days notice, a minimum cancellation fee of $75 will be assessed. We are very strict on our cancellation/rescheduling policy, please honor it.

Tardy
Many things can affect our schedules, such as cancellations, lockouts etc. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.

Pets
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pet(s).

For health reasons we have instructed our staff to leave certain items and/or areas untouched; pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean it up.

Your Valuables
If you have valuables or heirlooms, including but not limited to any irreplaceable, collectable or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and check books as well. We are not responsible for missing currency.

Broken/Damaged Items
We train our staff to take extra care with your belongings, however regrettably and although not common from time to time something may be broken or damaged If there is an item that is believed to be damaged by one of our cleaning Angels, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were broken because they were not properly attached or secured (for example, a hanging picture that was improperly attached to the wall or an item that is propped against a surface).

Glass Shower Door(s)
You are responsible for notifying us if your glass shower door(s) are NOT 100% secure. However the team that arrives to service you will inspect your shower door(s) to ensure that they are fully secure prior to service of the shower. If upon inspection the team recognizes that your shower door(s) are not fully secure you will be notified of the risks immediately. At that time you have the option to decline service of your shower and/or shower door(s) or we can proceed with service. If the client decides to proceed with service of the shower and/or shower door(s) pictures of your shower door(s) will be taken prior to the start of servicing the shower doors(s). Additionally, the client agrees not to hold Angel Services nor its employees responsible if this results in the shower door being damaged/broken. Angel Services is not responsible for damage due to faulty and/or improper installation of any item.

Extra Services
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.

Lifting & Climbing & Bending
Our Cleaning Angels are very important to us, and we are determined to keep them safe, so they do not climb higher than a 3ft 3-step ladder, move or lift items heavier than 20 lbs., or clean floors on their hands and knees with the exception of bathroom floors.  

These types of activities put our Cleaning Angels in danger of back injury or could even damage something in your home. However there might be times when you want us to move furniture for example; tables, large chairs, etc. in these cases we are not responsible for; their breakage due to aged/old or faulty manufacturing nor are we responsible for any damage moving these items may cause to your floor. The cleaning time will not move furniture that contain electronics. The cleaning team will not pull out any appliances (for example a stove, fridge, washer/dryer) however if move it prior to the cleaning visit to allow access we would be more than happy to clean the exposed areas. We do ask that you place the appliances back into its proper place as well.

In-Home Climate Control
In-home temperatures should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn’t physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is cancelled or rescheduled due to uncomfortable temperatures within your home we reserve the right to charge the entire cleaning price.

Our Cleaning Staff DOES NOT:

• Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor are we equipped
• Angel Services reserves the right to refuse to service a home with ANY insect infestation (including seasonal). In the event that an infestation is identified, the cleaning staff will leave the property. You will be contacted immediately and charged a cancellation fee.
• Clean the interior of curio cabinets (will only feather dust exterior)
• Provide any pet or children-related services, nor empty diaper pails.
• Clean Chandeliers or artwork 
• Provide stain removal
• Wash walls (we spot clean only)
• Clean exterior of windows
• Remove Paint
• Clean areas above the reach of our 3 ft step ladder
• Clean Animal waste or litter
• Move or lift items over 20lbs

Privacy
Angel Services takes privacy very seriously. We at no time will share any customer information with ANY outside source.